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Contact

Booking Conditions

 

 Terms and Conditions

THE CONTRACT

The Programmes, Hotels and Car Hires rates for Southern Africa featured are operated by Ostrich Arm Tourism and Safari Private Limited trading as WildRoutes Adventure Travel, which is registered in Zimbabwe under the company number 20815/2007

The company possesses necessary licenses to conduct business as a Tour Operator in Southern Africa.

TOUR PRICES

All tour prices are quoted in United States dollars. These prices could fluctuate therefore WildRoutes Adventure Travel reserve the right to increase or decrease all prices at any time without prior notice, except if the tour price has been paid in full. However WildRoutes Adventure Travel will resort to price changing only if it is absolutely necessary and beyond our control .

It is the responsibility of the client/agent to get a correct exchange rate at the time of transferring money to WildRoutes Adventure Travel.

Please Note:

a) WildRoutes Adventure Travel is under no obligation to give a breakdown of the costs involved in a Holiday/programme booked.

b) WildRoutes Adventure Travel reserves the right to notify you/client of an increase in the advertised price before accepting the booking.

c) WildRoutes Adventure Travel will undertake to send full invoice on confirmation of the reservation confirmed programme together with a copy of invoice to the client.

CHILDREN

Children under the age of 12 years sharing with two adults normally enjoy good discounts from the hotels. Children under the age of 2 years are normally accommodated free of charge but will only pay for meals directly with the hotels.

PAYMENT POLICY

WildRoutes Adventure Travel requires a non-refundable deposit of 20 % of your tour price to confirm bookings. The balance of the amount outstanding is payable 30 days before your arrival.

Once deposit is paid, confirmation will be E-Mailed or Faxed to you.

WildRoutes Adventure Travel reserve the right to cancel any reservation for which the deposit/full payment has not been made by due date. In an event of full payment not received all the deposit will be forfeited to cover our own costs to date and those of our suppliers.

Payments are to be made in USD and are only payable to WildRoutes Adventure Travel

The following payment options are accepted:

A) BANK TRANSFERS

International bank transfers are the safest option and must be paid directly into our bank account. Our bank details and the relevant swift code will be E-Mailed to you upon your request. Please note that all bank charges are for the clients account.

B) CASH/ Eco Cash is accepted for local last minute bookings and are payable to an authorised person  appointed by WildRoutes Adventure Travel  only.

C) Payment received through Bank Drafts are also acceptable mode of payment.

D) WildRoutes Adventure Travel will NOT accept Credit Cards. Cheques payments are ONLY accepted at our sole discretion if the required documentation is provided and is accepted by our Financial Manager.

TOUR PRICES

All tour prices are quoted in United States dollars. These prices could fluctuate therefore WildRoutes Adventure Travel reserve the right to increase or decrease all prices at any time without prior notice, accept if the tour price has been paid in full. However WildRoutes Adventure Travel will resort to price changing only if it is absolutely necessary and beyond our control .

RESPONSIBILITY AND LIABILITY

WildRoutes Adventure Travel or any person acting on behalf of the company will not be held responsible for any loss or damage to luggage or personal property. WildRoutes Adventure Travel will not be held liable for any illness or injury or death of a person that undertake a tour with WildRoutes Adventure Travel. Africa is a continent with beautiful wild animals that include reptiles that are potential dangerous animals. Although attacks are rare WildRoutes Adventure Travel, our guides, or contracted tour operators cannot be held responsible for any illness or injuries or death caused during an incident involving the behaviour of wild animals.

You as client agree to indemnify WildRoutes Adventure Travel from all expenses what so ever may incur in defending legal action or court process arising out of such action or omissions.

We strongly encourage our clients to purchase travel insurance against such eventualities. Please insure that you are adequately covered for the unforeseen.